Volume 1

Volume 1 (2025)

Published in 2025

Issues in this Volume

Issue 1 (December)

Articles in this Volume

8 articles
1
Research Article

Effect of CAMELS Rating on Financial Performance of Systemically Important Banks (SIBS) Listed in Nigeria

Mangai Ishaya Musa*, Christopher Osega Otubor, Dusu Samuel Pam

This study examines the effects of CAMELS rating on the financial performance of SIBs listed in Nigeria, using CAMELS model rating; capital adequacy, asset quality, management quality, earnings ability, liquidity and sensitivity to market risk. Data were collected from the annual reports and accounts of seven systemically important banks (SIBs) in Nigeria, such banks include: First Bank of Nig...

May, 2026 pp. 69-83
2
Research Article

Digital Marketing Strategies and its Impact on Service Quality of Insurance Industries in Bokkos LGA of Plateau State

Chibuisi Chigozie*, Hajia Asabe Binta Abdulsalam, Olufunmilayo Anita Coker, Oche Charles Ako, Daniel Manga Ojah

Service quality through the evolution of digital marketing has significantly transformed how businesses interact with customers including those in the insurance sector. With the advent of technology, insurance industries now leverage various digital platforms to communicate, educate and engage with policyholders. One of the major challenges of Nigerian insurance industries is the transition fr...

Dec, 2025 pp. 1-19
3
Research Article

Anti-Money Laundering Regulation and Operational Efficiency of Deposit Money Banks in Nigeria

Irmiya, Solomon Reuben*, Godwin, Winner Ihotu, Haruna, Judith Bana, Izang, Gladys John, Dau, Justin John, Daboer, Dominic Dadee, Goma, Carol Alfred, Adi, Donatus Dongnda, John, Seun Ajani, Magunni, Beatrice Watitik

Given the high cost of operation faced by banks in Nigeria despite years of enforcement by regulators, the need to ascertain whether anti-money laundering rules add to or alleviate the burden becomes very essential. On the basis of this, this study examined the effect of anti-money laundering (AML) regulations on the operational efficiency of Deposit Money Banks in Nigeria. An ex-post facto re...

Dec, 2025 pp. 20-31
4
Research Article

The Role of Employee Engagement in the Relationship between Worklife Balance and Employee Performance in Sa'adu Zungur University, Bauchi

Sani Babayaro*, Ben. P. Wurim

In today's competitive landscape, the interplay between worklife balance, employee engagement, and employee performance is crucial for organizational success. This study investigates how employee engagement mediates the relationship between worklife balance and employee performance at Sa'adu Zungur University, Bauchi state Nigeria. Utilising a positivist approach, a sample of 300 staff members...

Dec, 2025 pp. 32-44
5
Research Article

Artificial Intelligence and Customers’ Experience among Deposit Money Banks in Nigeria

Irmiya, Solomon Reuben*, Umeh, Uche John, Kushi Micheal, Peace, Agebe Sunday, Anyit Solomon Danjuma, Enoch Oladipo

Lingering issues of slow response to services, inconsistent quality of service delivery, and limited personalization have combined to heighten the concern about the ability of banks to meet the rising digital expectations of their customers. It is in response to these concerns that the study assessed the influence of Artificial Intelligence applications on customer experience in selected Depos...

Dec, 2025 pp. 45-56
6
Research Article

The Effect of Social Media on Mobile Banking Adoption in Nigeria Banking Sector

Victor, Ato Odumu*, Umeh, Uche John, Unaji, Chinaza Rufina

This paper explored how social media communication affects the mobile banking uptake in Nigeria on the basis of usage rate, volume of transactions and customer satisfaction. The quantitative survey design was followed and a sample of 164 mobile banking users was picked among the deposit money banks in Nigeria. Structured questionnaire was used to get the data and SPSS version 26 was used to an...

Dec, 2025 pp. 57-68
7
Research Article

Effects of Service Quality on Customer Retention in the Nigerian Banking Sector

Kopsherrah Korbe Wakm*, Clement Adewole

Customer retention is not merely a matter of providing satisfactory services, it is deeply tied to a bank’s ability to build lasting relationships, maintain trust, and consistently meet customer expectations. When these aspects are neglected, it can result in high customer churn rates, which in turn affect the financial stability of the bank. This study examined the effects of service quality ...

Dec, 2025 pp. 84-95
8
Research Article

Effect of Information and Communication Technology (ICT) Adoption on Adaptive Performance of Bank Employees

Victor, Ato Odumu*, Umeh, Uche John, Dashe Puktha Thomas

The rapid expansion in the use of Information and Communication Technology has reshaped the global banking industry and the manner in which its employees are expected to work and adapt to their changing work demands. Banks in Nigeria are under increasing compulsion to adopt ICT not only for operational reasons but also to enhance employee adaptability in terms of learning, creativity, and flex...

Dec, 2025 pp. 96-107
Back to Archives