UU

Umeh, Uche John

Department of Banking and Finance, Faculty of Management Sciences, University of Jos.

3 Publications

Publications 3

1
Research Article Vol. 1, Issue 1

Artificial Intelligence and Customers’ Experience among Deposit Money Banks in Nigeria

Irmiya, Solomon Reuben*, Umeh, Uche John, Kushi Micheal, Peace, Agebe Sunday, Anyit Solomon Danjuma, Enoch Oladipo

Lingering issues of slow response to services, inconsistent quality of service delivery, and limited personalization have combined to heighten the concern about the ability of banks to meet the rising digital expectations of their customers. It is in response to these concerns that the study assessed the influence of Artificial Intelligence appl...

Dec, 2025 Vol. 1, Issue 1
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2
Research Article Vol. 1, Issue 1

The Effect of Social Media on Mobile Banking Adoption in Nigeria Banking Sector

Victor, Ato Odumu*, Umeh, Uche John, Unaji, Chinaza Rufina

This paper explored how social media communication affects the mobile banking uptake in Nigeria on the basis of usage rate, volume of transactions and customer satisfaction. The quantitative survey design was followed and a sample of 164 mobile banking users was picked among the deposit money banks in Nigeria. Structured questionnaire was used ...

Dec, 2025 Vol. 1, Issue 1
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3
Research Article Vol. 1, Issue 1

Effect of Information and Communication Technology (ICT) Adoption on Adaptive Performance of Bank Employees

Victor, Ato Odumu*, Umeh, Uche John, Dashe Puktha Thomas

The rapid expansion in the use of Information and Communication Technology has reshaped the global banking industry and the manner in which its employees are expected to work and adapt to their changing work demands. Banks in Nigeria are under increasing compulsion to adopt ICT not only for operational reasons but also to enhance employee adapt...

Dec, 2025 Vol. 1, Issue 1
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