Vol. 1, No. 1 (2025) Dec 2025
Service quality through the evolution of digital marketing has significantly transformed how businesses interact with customers including those in the insurance sector. With the advent of technology, insurance industries now leverage various digital platforms to communicate, educate and engage with ...
Vol. 1, No. 1 (2025) Dec 2025
Dr. Solomon Reuben Irmiya*,
Godwin, Winner Ihotu,
Haruna, Judith Bana,
Izang, Gladys John,
Dau, Justin John,
Daboer, Dominic Dadee,
Goma, Carol Alfred,
Adi, Donatus Dongnda,
John, Seun Ajani,
Magunni, Beatrice Watitik
Given the high cost of operation faced by banks in Nigeria despite years of enforcement by regulators, the need to ascertain whether anti-money laundering rules add to or alleviate the burden becomes very essential. On the basis of this, this study examined the effect of anti-money laundering (AML) ...
Vol. 1, No. 1 (2025) Dec 2025
In today's competitive landscape, the interplay between worklife balance, employee engagement, and employee performance is crucial for organizational success. This study investigates how employee engagement mediates the relationship between worklife balance and employee performance at Sa'adu Zungur ...
Vol. 1, No. 1 (2025) Dec 2025
Lingering issues of slow response to services, inconsistent quality of service delivery, and limited personalization have combined to heighten the concern about the ability of banks to meet the rising digital expectations of their customers. It is in response to these concerns that the study assesse...
Vol. 1, No. 1 (2025) Dec 2025
This paper explored how social media communication affects the mobile banking uptake in Nigeria on the basis of usage rate, volume of transactions and customer satisfaction. The quantitative survey design was followed and a sample of 164 mobile banking users was picked among the deposit money banks ...
Vol. 1, No. 1 (2025) Dec 2025
This study examines the effects of CAMELS rating on the financial performance of SIBs listed in Nigeria, using CAMELS model rating; capital adequacy, asset quality, management quality, earnings ability, liquidity and sensitivity to market risk. Data were collected from the annual reports and account...
Vol. 1, No. 1 (2025) Dec 2025
Customer retention is not merely a matter of providing satisfactory services, it is deeply tied to a bank’s ability to build lasting relationships, maintain trust, and consistently meet customer expectations. When these aspects are neglected, it can result in high customer churn rates, which in turn...
Vol. 1, No. 1 (2025) Dec 2025
The rapid expansion in the use of Information and Communication Technology has reshaped the global banking industry and the manner in which its employees are expected to work and adapt to their changing work demands. Banks in Nigeria are under increasing compulsion to adopt ICT not only for operatio...
Vol. 1, No. 1 (2025) Dec 2025
Nigeria’s agricultural sector is central to economic development, food security, and employment generation, yet its growth has been persistently constrained by limited access to credit. To address this challenge and reduce the risks associated with agricultural lending, the Central Bank of Nigeria e...
Vol. 1, No. 1 (2025) Dec 2025
This study investigated the effects of capital market indicators on economic development in Nigeria, focusing specifically on market capitalisation, interest rates and inflation rates. An ex-post facto research design was employed, and relevant data were sourced from secondary records. The data were...
