Effect of Information and Communication Technology (ICT) Adoption on Adaptive Performance of Bank Employees

The rapid expansion in the use of Information and Communication Technology has reshaped the global banking industry and the manner in which its employees are expected to work and adapt to their changing work demands. Banks in Nigeria are under increasing compulsion to adopt ICT not only for operational reasons but also to enhance employee adaptability in terms of learning, creativity, and flexibility. This study was motivated by the need to evaluate how the adoption of ICT impacts bank employees' adaptive performance, given the crucial role of the sector in sustaining financial stability and competitiveness. The quantitative research design involved a structured questionnaire that was administered to 160 employees in a sample of selected Deposit Money Banks in Plateau State, Nigeria. A total of 98 questionnaires were returned, out of which 85 were usable for the research analysis. The research focused on three adaptive performance dimensions: adaptive learning, creativity, and worker flexibility. The needed correlation and regression analyses were carried out to test the hypotheses at 5% significance levels. The findings revealed that ICT significantly influences adaptive learning, creativity, and worker flexibility among employees. Results indicate that workers are able to learn new processes and devise innovative solutions to handle emergent issues and adjust flexibly to the challenges inherent in the workplace. In view of these findings, the study concludes that the adoption of ICT is not only an operational imperative but also a strategic enabler of employee adaptability. It recommends sustained investments in ICT, employee training, and supportive policies as necessary conditions to maximsze benefits.