Clement Adewole

Effects of Service Quality on Customer Retention in the Nigerian Banking Sector

Customer retention is not merely a matter of providing satisfactory services, it is deeply tied to a bank’s ability to build lasting relationships, maintain trust, and consistently meet customer expectations. When these aspects are neglected, it can result in high customer churn rates, which in turn affect the financial stability of the bank. This ...

Commercial Bank Financing Instruments and Power Sector Performance in Nigeria: Evidence from Panel Econometric Analysis (2010–2023)

Growth of the Nigerian economy has been constrained by issues relating to the epileptic supply of electricity as 2% of the Gross Domestic Product is channeled towards power generation and distribution. This study investigates the impact of commercial bank financing instruments—specifically letters of credit, performance bonds, and overdrafts—on the...